Shipping & Returns


Once the method of payment is accepted and approved the order will be shipped out within 48 hours Monday – Thursday. Orders placed Friday – Sunday will be shipped out on Monday. Any orders placed on a holiday will be processed the next business day and shipped within 24 hours. All orders with standard shipping will incur a $15 shipping charge should arrive within 3-5 business days. Express shipping is available for $30 and should arrive within 1-2 business days. We do not ship on Sundays or Federal Holidays.

*Free shipping does not apply to wholesale orders.

Return Policy

Pretty Hair does not issue refunds for any reason or circumstance. In the event you need to exchange your hair, you will need to do so within 48 hours by notifying Pretty Hair via phone, email or website. If you need to exchange hair that’s been ordered via the website the purchaser is responsible for all return fees associated with shipping and postage. The hair needs to be in its original state and original packaging, exactly how it was sold to you including tags, bags and original receipt. The hair should not be used or altered such as combed, brushed, picked out, cut, processed, rinsed, permed, bleached or colored, etc. All exchanges are subject to the approval of management.